Return & Refund Policy

At Relivio, your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, we’re here to help.

✅ Returns

  • You have 30 days from the date of delivery to request a return.

  • To be eligible, your item must be in the same condition that you received it, unused, and in its original packaging.

  • Proof of purchase (order number or receipt) is required.

💰 Refunds

  • Once we receive and inspect your returned item, we’ll notify you about the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 5–10 business days.

🔄 Exchanges

  • If you received a defective or damaged product, we’ll gladly replace it at no extra cost.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect upon arrival.

  • We recommend using a trackable shipping service to ensure your return reaches us safely.

❌ Non-Returnable Items

  • Used products or items not in their original condition

  • Gift cards (if applicable)

📩 How to Start a Return

To initiate a return, please contact us at support@relivio.com with your order number and reason for return. Our team will guide you through the process.